Support

PhotoSeek — AI-powered photo search

Need help with PhotoSeek? We're here for you. Reach out to us anytime and we'll do our best to assist.

Contact Us

Email: yaman@walle.tr

We typically respond within 24-48 hours.

Frequently Asked Questions

What is PhotoSeek?

PhotoSeek is an AI-powered photo search app that makes your entire photo library searchable using natural language. Just describe what you're looking for — like "sunset at the beach" or "birthday cake" — and instantly find matching photos.

How does it work?

PhotoSeek analyzes small thumbnails of your photos using advanced AI to create a unique searchable fingerprint for each image. Once processed, you can search your library by typing any description. Results are ranked by similarity.

Is my photo library private?

Yes. Your original photos never leave your device. Only small compressed thumbnails are sent for AI analysis, and they are deleted immediately after processing. Your photo library stays private and secure.

How do I search by image?

Switch to "Image" mode in the search bar, then tap to select a photo. PhotoSeek will find visually similar photos in your library. You can also use the iOS Share Sheet from the Photos app to search directly.

How long does the initial setup take?

The first-time setup processes your photo library and typically takes a few minutes depending on library size. After that, all searches are instant.

What are the free tier limits?

Free users can process up to 100 photos and perform 10 searches. Upgrade to PhotoSeek Pro for unlimited photo processing, unlimited searches, and video support.

How do I manage my subscription?

To manage your PhotoSeek Pro subscription, go to your device's Settings > [Your Name] > Subscriptions. From there you can view, change, or cancel your subscription.

How do I restore my purchases?

Go to the Settings tab in PhotoSeek and tap "Restore Purchases". Your subscription status is automatically synced with your Apple ID.

How do I cancel my subscription?

To cancel, go to your device's Settings > [Your Name] > Subscriptions, tap PhotoSeek, and tap "Cancel Subscription". Your access will continue until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you'd like to request a refund for.

How do I delete my account?

Go to the Settings tab in PhotoSeek, scroll to the bottom, and tap "Delete Account". This will permanently remove all your data including search embeddings from our servers.

How is my data used?

We take your privacy seriously. Only compressed photo thumbnails are processed for search — originals stay on your device. For full details, please read our Privacy Policy.

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