Support

BaseKit — AI survival kit on your phone

Need help with BaseKit? Glyde Games is here. Reach out and we'll do our best to assist.

Contact Us

Email: yaman@glydegames.com

We typically respond within 24–48 hours.

Frequently Asked Questions

What is BaseKit?

BaseKit is an on-device AI survival assistant. You ask it anything about first aid, wilderness survival, plant and wildlife identification, or emergency scenarios, and it answers — even when you have no signal.

Does it really work offline?

Yes. After the one-time first-launch setup (which downloads the AI model, about 1.3 GB), BaseKit runs entirely on your iPhone. You can put your phone in airplane mode and it keeps working.

Why is the first launch so large and slow?

BaseKit downloads the Gemma 4 AI model to your phone on first launch. This takes 3–5 minutes depending on your connection. After that, the model lives on your device and is never re-downloaded. This is why BaseKit works without internet afterwards.

Is my data private?

Yes — radically so. Your chat messages, photos, and GPS location never leave your phone. Apple's on-device AI runs the language model; Apple's MobileCLIP-S2 runs the image analysis; the GPS fix stays local. The only things we send over the network are your account email and subscription events. See the Privacy Policy for the full breakdown.

How do I take a photo and identify something?

Open the Identify tab in the app, aim at the subject, and tap the capture button. BaseKit will analyze the image on-device and return a best-match identification with a confidence level. When identifying plants or animals, BaseKit will always flag dangerous look-alikes and encourage caution.

How accurate is it?

Accurate for the protocols it's grounded in (US Army field manuals, WAFA Wilderness First Aid, USDA plant data, SAS Survival Handbook). But it's still an AI — always verify critical steps, never take BaseKit's guidance as medical advice, and contact professional emergency services whenever possible.

What are Knowledge Packs?

Optional regional add-ons with extra field-manual content for specific environments (e.g., North American Wilderness, Tropical & Jungle). Download them from Settings → Knowledge Packs. They're small (~100 KB each) and work offline once installed.

How do I manage my subscription?

Go to your device's Settings > [Your Name] > Subscriptions, or tap "Manage Subscription" in the BaseKit Settings tab. You can change plans or cancel from there.

How do I restore my purchases?

Open the Settings tab in BaseKit and tap "Restore Purchases". Your subscription status is synced with the Apple ID signed into your device.

How do I cancel my subscription?

Go to your device's Settings > [Your Name] > Subscriptions, tap BaseKit, and tap "Cancel Subscription". Your access will continue until the end of the current billing period, with no further charges.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you'd like to request a refund for.

How do I delete my account?

Open the BaseKit Settings tab and tap "Delete Account". This permanently removes your profile and all associated records. If you just want to sign out without deleting, use "Sign Out" instead. To remove the AI model and all on-device data, delete the app from your home screen.

The app crashed / the model won't load

BaseKit needs a device with iOS 17 or later and at least 4 GB of RAM (iPhone 12 or newer). If the model fails to load, try force-quitting the app and relaunching. If that doesn't work, email us with your device model and iOS version.

The Identify feature says "no camera permission"

Open iOS Settings → BaseKit → Camera, and set it to "While Using the App". The same applies for Location if the AI advice isn't adapting to your region.

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